Refund Policy

 

Last Updated: 30 jun 2024

At StableCluster, we strive to provide the best possible web hosting services to our customers. We understand that sometimes our services may not meet your needs or expectations. This Refund Policy outlines the terms under which you may request a refund for our services.

1. General Refund Policy

1. Money-Back Guarantee: We offer a 30-day money-back guarantee on all our hosting plans. If you are not satisfied with our services, you may request a full refund within 30 days of your initial purchase.
2. Exclusions: The following services are non-refundable:
   • Domain name registrations, renewals, and transfers
   • SSL certificates
   • Setup fees (if applicable)
   • Any additional services or add-ons not included in the hosting plan
   • Fees paid for third-party services
3. Pro-Rated Refunds: After the initial 30-day period, refunds will be issued on a pro-rated basis for any remaining time on your hosting plan, excluding any non-refundable services as listed above.

2. Cancellation and Refund Process

1. Cancellation Request: To request a refund, you must first cancel your hosting service. Cancellation requests must be submitted through our customer support portal or by contacting our support team at [Insert Email Address] or [Insert Phone Number].
2. Refund Request: After cancelling your hosting service, you must submit a refund request within 30 days of your initial purchase. Refund requests can be submitted through our customer support portal or by contacting our support team.
3. Processing Time: Refunds will be processed within 7-10 business days after receiving your request. The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

1. Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service, no refund will be issued.
2. Late Cancellation: Refund requests submitted after the initial 30-day period will not be eligible for a full refund. Pro-rated refunds may be issued for any remaining time on your hosting plan, excluding any non-refundable services.
3. Previous Refunds: If you have previously received a refund for the same service, additional refund requests will not be honored.

4. Contact Information

If you have any questions about our Refund Policy, please contact us at:

StableCluster
Email: [email protected]
Address: Kathmandu

5. Changes to Refund Policy

StableCluster reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

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