Privacy Policy
Please review this privacy policy diligently, as it holds crucial details concerning your rights and options under the law.
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Introduction
Your privacy is very important to us. Below we explain how your personal data is processed when you use our website and services, and what rights you have in this regard.
1. Your Information
1.1 Contact Information
- When you sign up for our services, we collect your name, address, phone number, and email address.
1.2 Order Information
- When you place an order, we collect personal data necessary for concluding the contract. This data is retained for the duration of our business relationship and longer if required by legal retention obligations.
1.3 Support Information
- For support purposes, we may need information such as operating system, browser software, and editing software.
1.4 Website Visit Information
- We use Google Analytics to record information like location, browser version, IP address, screen resolution, operating system, and flash support.
1.5 Security Measures
- Our website is protected by SSL and verified by GeoTrust to prevent eavesdropping.
2. Visit to Our Website
2.1 Data Collection
- We collect personal data when you place an order or visit our websites or social media profiles.
3. General Principles: Confidentiality
3.1 Lawful Processing
- Data is managed lawfully, honestly, and transparently.
3.2 Purpose Limitation
- Data is collected and processed only for specified, explicit, and legitimate purposes.
3.3 Data Minimization
- Data is adequate, relevant, and limited to what is necessary.
3.4 Accuracy
- Data is accurate and kept up to date.
3.5 Storage Limitation
- Data is kept no longer than necessary.
3.6 Security
- Data is processed securely to prevent unauthorized processing and accidental loss or damage.
3.7 Confidentiality
- Data is treated as strictly confidential and accessed only by authorized personnel.
4. Utilization of Your Data
4.1 Service Improvement
- We use data to provide, understand, improve, and develop our platform.
4.2 User Identification
- Personal identification information is collected for user identification and service usage.
4.3 Communication
- Data is used to notify users about updates, support, and changes to terms of use.
4.4 Security and Fraud Prevention
- Data is used to verify information, detect and prevent fraud, and maintain security.
4.5 Statistical Analysis
- Aggregated data is used for market research and analysis.
4.6 Marketing Customization
- Data analysis helps in customizing marketing efforts.
4.7 Billing and Service Messages
- Important information about services or your use thereof is communicated.
4.8 Domain Registration
- Domain name registration information is made available through WHOIS searches as required by ICANN.
5. Chat Histories
5.1 Retention for Quality Assurance
- Chat histories are retained for 180 days for quality assurance.
5.2 Sales Conversations
- Sales-related data from chat conversations is stored for the duration of the contractual relationship.
5.3 Retention Periods
- Contract-related data is retained for 10 years, while quality-related data is deleted after 180 days.
6. Job Applications
6.1 Applicant Information
- Applicant information is used for recruitment purposes and may be retained for up to one year after the position has been filled.
6.2 Privacy Commitment
- Applicant information is kept private and used solely for recruitment.
7. Direct Marketing and Notices
7.1 Consent for Communication
- Users can opt-in or opt-out of receiving marketing and renewal notices.
7.2 Personalized Communication
- Communications may be personalized based on provided information and interactions.
8. Right to Object/Revoke Consent
8.1 Changing Preferences
- Users can change their communication preferences at any time.
8.2 Unsubscribe Options
- Unsubscribe instructions are provided in emails.
9. Other Uses of Personal Data
9.1 Customer Support
- Data is used to assist and address issues effectively.
9.2 Collective Insights
- Data is used to generate anonymized, aggregated insights.
9.3 Security and Investigations
- Data is used for security measures and investigations.
10. Communications from Us
10.1 Reply to Emails
- Return email addresses are used to reply to information requests.
10.2 Contact Preferences
- Users can indicate their preference for receiving updates and information.
10.3 Order Confirmation
- Users receive a confirmation email when placing an order.
11. Newsletters
11.1 Opt-in and Opt-out
- Users can opt-in or opt-out of newsletters at any time.
12. Accessing/Correcting Information
12.1 Accessing Information
- Users can access and update their information by logging into their account.
12.2 Correcting Errors
- Users can request corrections to any factual errors.
13. Specific Terms and Conditions
13.1 Private Correspondence
- Email transmitted via our service is considered private.
14. Information Sharing and Disclosure
14.1 Google Analytics
- We collect information using Google Analytics to improve our website and services.
15. Data Transfers and Third-Party Services
15.1 Third-Party Transfers
- Personal data may be transferred to third parties with user consent.
16. Processing Personal Data
16.1 Authorized Affiliates and Providers
- Data is managed, processed, and stored by authorized affiliates and providers.
17. Security
17.1 Security Measures
- Security protocols protect personal information through physical, electronic, and procedural measures.
18. Your Rights
18.1 Access to Information
- Users have the right to access the information we process.
18.2 Correction of Information
- Users have the right to correct any inaccurate information.
19. Security of Your Information
19.1 Protection Standards
- We follow industry standards to protect personal information.
20. Cookies
20.1 Use of Cookies
- Cookies optimize our websites and enhance user experience.
21. Links to Other Websites
21.1 External Links
- Our website contains links to other websites not controlled by us.
22. Legal Disclaimer
22.1 Required Disclosure
- We reserve the right to disclose personal information as required by law.
23. Fraud Prevention
23.1 Online Orders
- We conduct checks to detect misuse or attempted fraud.
24. Voice Files
24.1 Telephone Orders
- Voice files summarizing order details are recorded.
25. Data Processing Activities by Stablecluster
25.1 Processing Based on Instructions
- Data is processed based on documented written instructions.
26. Log Files
26.1 Automatic Information Collection
- Information is gathered automatically and stored in log files.
This Privacy Policy outlines how Stablecluster Pvt. Ltd. collects, uses, and protects your personal data. If you have any questions or concerns, please contact our customer support.