10 Best WordPress Live Chat Plugin for 2025

Introduction

In today’s fast-paced digital world, customer support is crucial for a successful brand. As the world becomes more digital, businesses are introducing chatbots to manage their live chat. This reduces the monotonous job for humans while enabling them to maximize their customer support via live chat plugin.

Live Chats are trending features that maximize customer support and correctly handle their queries. While every website must have a live chat feature, websites made via WordPress have it easy with a wide range of Live Chat plugins. So, for your WordPress sites, we present the 10 Best WordPress chat Plugins for 2025 that enhance your customer support. Whether you run an eCommerce store, a business website, or a blog, a live chat plugin helps you engage with visitors in real-time, boosting conversions and customer satisfaction. Live Chat plugins are getting advanced with features like real-time support, automated replies, and easy Integration. Leveraging some of the best live chat features, you can enhance your web presence and 

What to Look for in a WordPress Live Chat Plugins?

The internet offers various live chat plugins, each with unique features that set them apart. Out of hundreds of options available at the store, let us look at some options that make a great WordPress.

✅ Ease of Use – A user-friendly interface and easy Integration help to simplify management.

✅ Features – AI integration is a must to catch up with the latest tech features, automation, and canned responses, which helps to make message management easier.

✅ Pricing – While WordPress also gives you free plugins, which are enough for small businesses, you can get premium ones for a monthly charge

✅Performance – The live Chat should be fast, mobile friendly, and responsive design.

✅Integration – Compatibility with WooCommerce, CRM, social media, and email tools.

Now, let’s dive into the best WordPress live chat plugins for 2025!

Top 10 WordPress Live Chat Plugins Based on Active Installation

1. HubSpot Live Chat – 300,000+ Active Installations

HubSpot Live Chat plugin is one of the most popular options suitable for businesses of any kind. It offers a seamless experience with CRM integration, built to enhance customer support. You can easily engage visitors in real time while keeping track of leads and contacts directly within HubSpot’s platform.

Key Features:

✔️ CRM and marketing automation tools

✔️ Lead generation forms

✔️ Customizable chat widgets

✔️ 100% Mobile-friendly

Pros:

• Free and premium versions are available
• Integration is made easy with various HubSpot’s marketing tools
• Excellent for inbound marketing and enhancing conversion
• Various chatbots for tickets, offline, and meetings
• Easy E-commerce integration for BigCommerce, Shopify, Stripe, and WooCommerce
• Lead Capture Management

Cons:

• The free plan has limited customization
• Requires HubSpot CRM for full functionality
• Pricing: Free (with premium HubSpot features starting at $20/month)
• Best For: Businesses seeking a comprehensive CRM and chat tool

2. Chaty: Premio – 300,000+ Active Installations

Premio presents a floating chat widget that is super easy to integrate with WordPress. It is known for providing a smooth user experience with real-time chat features.

Key Features:

✔️ Floating chat widget

✔️ Automated responses and pre-chat forms

✔️ Integration with CRM, email, and marketing tools

✔️ Customizable appearance

✔️Chat widget position

✔️Call to action message beside your chat widget

Pros:

• Lightweight and fast
• Provides real-time chat features
• No coding is required for the setup
• Unlimited click-to-chat channels like WhatsApp, Facebook Messenger, Telegram, Viber, phone click-to-call, SMS, and more

Cons:

• Only a paid plan grants access to certain features.
• No customization for the chat button
• No Custom design and CSS
• No Google Analytics support
• 30 days free trial
• Pricing: Free with premium upgrades starting at $49/year
• Best For: Small to medium-sized businesses

3. 3CX Free Live Chat – 100,000+ Active Installations

3CX provides a free live chat tool for businesses of various kinds. Chat and call your website visitors in real time. Being a completely free option, 3CX is a reliable live chat solution for WordPress. It presents features like Videoconferencing, Mobile and Desktop Apps, Hosted on Cloud, Ring Group, and many more.

Key Features:

✔️ Simple live chat integration

✔️ Unlimited chat history

✔️ CRM and email integrations

✔️ WebRTC-based voice and video calls

✔️ Inbound WhatsApp, Facebook, Text

Pros:

• Free to use with no limitations
• Easy to set up
• Offers voice and video calling features
• No Hidden Costs
• Receive and respond to WhatsApp messages

Cons:

• Lacks advanced automation and AI tools
• Limited features available
• Pricing: Free
• Best For: Small businesses looking for an essential live chat tool

4. Tidio Live Chat – 100,000+ Active Installations

Tidio is a lightweight and fast live chat plugin popular for managed customer interactions. Its asynchronous loading capability ensures that it doesn’t slow down your site. Tidio also includes an AI assistant named Lyro to help businesses automate customer inquiries.

Key Features:

✔️ AI chatbots for automated responses

✔️ multi-channel support (Facebook, Instagram, Messenger)

✔️ Mobile apps for on-the-go support

✔️Ecommerce integration

✔️ Smart Pop-ups

✔️ Mobile apps for on-the-go support

Pros:

• Affordable for small businesses
• Easy Integration with various platforms
• Chatbot feature reduces response time
• CC/BCC for tickets
• Filters for the new Lyro Knowledge tab

Cons:

• Limited features on the free plan
• The free plan comes only for 50 conversational months
• Complex User Interface
• Limited Integration
• Pricing: Free plan available; premium starts at $29/month if you want 100 conversations per month
• Best For: Small businesses and eCommerce sites

5. Tawk.To – 100,000+ Active Installations

Tawk.To is a free messaging app for monitoring and chatting with site visitors. This simple Live Chat plugin provides valuable insights to make useful plans. Increase conversions and stay connected with your customers. Tawk.To is a 100% free solution for chatbots that is compatible with all modern browsers.

Key Features:

✔️ Unlimited agents on the free plan

✔️ Customizable chat widget and triggers

✔️ Real-time visitor monitoring

Pros:

• Completely free
• Great customization options
• No limits on agent numbers

Cons:

• Lacks AI-driven chatbots
• Limited Customization
• No mobile apps
• No built-in Mobile Apps for Agents
• Pricing: Free
• Best For: Budget-conscious businesses

6. JivoChat – 30,000+ Active Installations

JivoChat is an omnichannel live chat tailored especially for e-commerce businesses. An all-in-one business messenger optimized for WordPress, allowing you to talk with your customers. 

Key Features:

✔️ chat, voice, and video support

✔️ Integration with Facebook, WhatsApp, and other messaging apps

✔️ Mobile app support

✔️ Offline Messages

Pros:

• Multi-channel communication features
• Great for customer support teams
• Offers free basic plan
• CRM integration
• Reminders
• Multi-agent chats

Cons:

• Paid plans can get expensive
• Advanced features require a pro plan to access
• Pricing: Free with premium plans starting at $19/month if billed annually
• Best For: Businesses that need multi-channel support

7. LiveChat – 20,000+ Active Installations

LiveChat offers one of the best chat widget on your WordPress website’s bottom right side. Your visitors can chat with you, or you can actively engage them with chat invitations. Live chat software offers flexible solutions for all business sizes, enabling them to close more sales and improve customer satisfaction.

Key Features:

✔️ Customizable chat widget

✔️ Integration with various CRMs

✔️ Advanced chat reporting

✔️ Different themes for mobile experience

✔️ Support for email, Facebook, and Instagram integration

Pros:

• Excellent customer support
• Robust reporting tools
• Great integration options
• Simple and easy to implement as it is compatible with almost all WordPress site builders and themes

Cons:

• Higher cost compared to other options
• You’ll need to be a LiveChat customer to use LiveChat features
• Pricing: Starts at $20/month
• Best For: Businesses with high customer engagement

8. LiveChat by Formilla – 3,000+ Active Installations

LiveChat software by Formilla offers free and premium services for WordPress sites. It connects you to your customers for better customer support and an enhanced conversion rate. Experience smart messages, canned replies, and custom chatbots to enhance your customer support.

Key Features:

✔️ Live Chat with automated chatbots

✔️ Integrations with Google Analytics, CRM, and social media

✔️ Visitor tracking and live chat history

✔️Canned Replies

✔️Chat Transfer

Pros:

• Easy to use
• Affordable
• AI chatbot functionality
• Featured loaded

Cons:

• Limited customization in the free plan
• Most valuable features are only available with the premium version
• Pricing: Free plan available; premium starts at $13.99/month paid annually
• Best For: Small businesses looking for a quick setup

9. Olark – 2,000+ Active Installations

Olark is a user-friendly chat integration for WordPress that connects businesses to customers for enhanced customer loyalty, sales, and revenue. It presents an easy installation option so that even a beginner can install and navigate it.

Key Features:

✔️ Real-time chat & chat history

✔️ Integrates with CRMs and email marketing tools

✔️ Automated messages and custom greetings

✔️E-commerce integration for WordPress: WooCommerce

Pros:

• Excellent reporting and analytics tools
• Reliable customer support
• Cons:
• Lacks chatbot functionality
• Expensive premium services
• Pricing: Starts at $29/month
• Best For: Businesses needing detailed chat analytics

10. Chatway – 10,000+ Active Installations

Chatway offers top Live Chat functionalities for your WordPress site. Enhance your customer support using Chatway live chat plugin. It remains a lightweight chap app for enhanced communication with your customers. Features like Lead Generation, Real-Time Customer Support, and Sales support are some features offered by Chatway.

Key Features:

✔️ Real-time visitor monitoring

✔️ Customizable chat widget

✔️ Visitor tracking

✔️ Customer Feedback and Surveys

Pros:

• Simple and intuitive
• Affordable plans for small businesses

Cons:

• Limited advanced features
• No CRM integration
• No AI chatbot
• Pricing: Starts at $9/month
• Best For: Small businesses looking for a simple solution

 

Plugin	AI Chatbot	Multi-Channel	CRM Integration	Price (Starting)
HubSpot Live Chat	✅	✅	✅	Free (Premium $20/month)
Premio Chaty	❌	✅	✅	Free (Premium $49/year)
3CX Free LiveChat	✅	❌	✅	Free
Tidio Live Chat	✅	✅	✅	Free (Premium $29/month)
LiveChat	✅	✅	✅	$20/month
Tawk.To	❌	✅	✅	Free
JivoChat	✅	✅	✅	Free (Premium $19/month)
LiveChat by Formilla	✅	✅	✅	Free (Premium $13.99/month)
Olark	❌	✅	✅	$29/month
Chatway	❌	✅	❌	$9/month

 

How to Choose the Right Live Chat Plugin for Your Needs

• Identify Your Business Type and Needs

The search for the best live chat solution for your site begins with understanding your business’s requirements. To figure out your live chat solution, consider points like business sectors, pricing, niche, and requirements.

• Best for Small Businesses: Look for plugins that offer top live chat features without any charges. Free options like Tweak. to or LiveChat by Formilla could work well for small businesses that want a free live chat solution.

• Best for E-commerce: For online stores focused on e-commerce, go with a plugin that integrates tools like automated responses, product recommendations, and seamless integrations with payment options. Options like HubSpot or Tidio are suitable for e-commerce businesses.

• Best for Customer Support: Customer support is a lifesaver when you need it. For customer support, look for plugins with strong CRM integration, ticketing systems, and robust analytics, such as LiveChat or Olark.  

Our Top Pick: Free Option – Tawk.To

Best For: Budget-conscious businesses

Why Choose Tawk.To?

• Completely Free: There are no hidden fees and no limitations on agent numbers, making it the most cost-effective option.
• Customizable Chat Widget: It presents excellent customization for your chat widget to match your website’s look.
• Real-Time Monitoring: Track your visitors in real-time to provide proactive support and enhanced customer support.
• Unlimited Agents: Add as many agents as you need on the free plan.

Pricing: Free

Tawk.to is the perfect option for businesses that do not want to spend money on a live chat tool. It is reliable and offers essential features like real-time visitor monitoring and customization. Tawk.to is the top live chat solution for small businesses.

Our Top Pick: Paid Option – HubSpot Live Chat

Best For: Businesses seeking a comprehensive CRM solution

Why Choose HubSpot Live Chat?

• CRM Integration: HubSpot Live Chat seamlessly integrates with HubSpot’s CRM, allowing you to manage leads and contacts directly within the platform.
• Lead Generation: Collect leads efficiently with lead capture forms and customizable chat widgets.
• Automation Tools: Use chatbots for tickets, offline inquiries, and meetings, making it easier to engage with customers at any time.
• Mobile-Friendly: The platform is fully mobile-responsive, ensuring you can manage chats and leads on the go.

Pricing: Free with premium features starting at $20/month.

With its free and paid pricing structure, HubSpot Live Chat presents a flexible option for businesses. It offers complete CRM and marketing automation platforms that enhance customer engagement. HubSpot remains the Live Chat with the most active installation and is an excellent choice for businesses that require detailed lead management.

 Conclusion

With businesses becoming dependent on online platforms, having the right live chat plugin is crucial for improved customer engagement. Whether supporting your sales efforts or enhancing overall customer satisfaction, modern-day live chat solutions have features that can do it all.

While selecting the best live chat for your business, consider its unique needs, such as automation, integration considerations, and budget. Following our detailed ranking, you can compare all the chatbots and choose the one that suits you the best. Whether you’re looking for a lightweight, easy-to-implement solution or a comprehensive tool with advanced features, there’s a perfect fit for every business.

We’d love to hear from you! Feel free to share your experience with these plugins or ask questions in the comments below. Let’s keep the conversation going!